The online food business is gaining a lot of traction over the past few years. With increasing popularity comes new trends and underlying challenges such as shifting consumer demands, globalization, need for constant innovation, seasonal demands, margin squeeze, fierce competition, etc. One of the best ways to handle the growing complexity of this industry is to invest in efficient technologies such as an open-source ERP system.
For any kind of online food business the biggest challenge is to manage the order entry, recipe costing, tracking & documentation of perishable inventory. The client was a growing business in the food delivery domain and faced certain challenges as the business expanded its operations.
The client wanted to have clear visibility of day-to-day operations, supply chain, food production, optimize inventory, increase the accuracy of sales forecasting, automate complex sales and financial operations, and improve reporting with real-time analytics. The best solution for them was to implement ERPNext solution that would ultimately transform the way they managed the business operations with proven, modern technology.
Our team of experts helped them discover their business pain areas and leverage our domain knowledge to transform their business. The client faced the following problems:
- Manual, paper-based checklists and audit processes resulted in business complexity.
- Restaurant chains are kicking the tires on automation and achieving value at scale. Our client, however, was yet to realize its true transformative power. Since employees filled in checklists for facility, inventory, and shift management manually, the chances of missing out or erring on daily routines were high. The speed and reliability of outcomes were not up to the mark either.
- Task validation activities were hand-operated across all the verticals. As managers created, viewed, and validated the tasks manually, measuring the real state of operations was cumbersome and error-prone.
- Traditional, paper-based audit processes were a roadblock to ensuring quality, accuracy, and compliance at the speed of the market.
Analysing these challenges, helped the team focus on key functionality and gain a clear sense of which ERPNext features and functions would be needed to overcome these challenges and scale with business as it grows.
ERPNext was integrated with the following modules: